FAQ

Are your products UK Compatible?
Yes. All our products are sourced from genuine suppliers to ensure complete compatibility with UK power sockets.

What delivery service do you use?
For console games we use Royal Mail 1st Class Recorded Delivery. This means your order will be insured up to £36. Larger/bulkier items are sent via courier services. All our deliveries are insured and require a signature.  Should there be nobody to sign for the delivery the courier/post-person will usually leave a card saying that they tried to deliver, it is then your responsibility to contact them to re-arrange delivery at a time more convenient for yourself.

How long will my order take to arrive?
Providing your item is in stock we aim to despatch your item within 2 working days. Items currently out of stock may take approx 10 working days to be despatched.  Should there be any delay beyond this you will be given three options: continue to wait, purchase another item up to the same value, or receive a full refund.  Tracking numbers are issued via Paypal or email once your item has been despatched so you will know when it is on it's way.

What can I do if I am unhappy with my purchase?
We offer all our products for sale with a 7 day DOA guarantee. If your item arrives defective you must contact us and return the item within 7 days of receipt. Simply send us an e-mail to returns@electronics4all.co.uk and we will arrange for your item to be replaced or refunded once it arrives back. All items must be returned with the original packaging.  Should you be unhappy with your purchase for any other reason it can be returned within 14 days of receipt, in this event 10% of the item cost will be retained by Electronics4all as a re-stocking fee. Items should be returned in new condition, fully working and with original packaging.  Should the seal on any console game have been removed we cannot accept the game back for any reason other than a fault, as that game cannot be resold.  Postage costs are non-refundable, and item return costs are the buyers responsibility at all times.  We suggest should you need to return an item to us, you should use a service that requires a signature upon receipt.

Payment

What payment methods do you accept? 

We accept payment via Google Checkout, Paypal and Bank Transfer.  In some circumstances we may also be willing to accept payment via cheque.  We will only post items to a Paypal confirmed address, so if you are not Paypal confirmed please use another method.

Do you accept Credit or Debit cards?

Yes.  Once you have finished shopping you will be directed to Paypal where you will be able to complete your card payment. We will also accept credit/debit cards via Google Checkout upon request. Should you wish to pay via Google Checkout please email us with your request and we can invoice you via email within 48 hours. If you do not have a Google Checkout or Paypal account both of these are free to sign up for, your card details are secure (we never see them), and your delivery address and email address will be passed on to us.  Should you have any problem using the 'buy now' buttons on the site, please email us and we can email an invoice to you for your preferred payment method.

Where can I find out postage costs for my item?

Postage costs are specified on each item listing, however if you order more than one item postage costs are usually combined.  As a general rule, the first console game you purchase will cost £3.00 for 1st Class Recorded Mail, each additional game will add £1 to the total postage costs.  For example, if you were to purchase 3 games, you would be charged £3.00 for the first game, plus £1 each for the additional 2 games, making a total of £5 postage.  Postage costs for larger items cannot usually be combined, unless you are purchasing console games as additional items.  In this event the same rule will apply in the each game you purchase will cost £1 for postage on top of the original postage charge.  For example, if you were to buy a console and 2 games, you would be charged £15 for the console, plus £1 for each of the additinal games, making a total of £17 postage.